INTERNATIONAL REPORT—In the latest edition of Hot Topics, “Personal Touch or Personal Space: Exploring a Contactless Future,” panelists from the…
Browsing: The Wall Street Journal
INTERNATIONAL REPORT—Whether it’s celebrating an anniversary, receiving an award, earning a certification, debuting a new product or expanding the business,…
NATIONAL REPORT—Technology companies are enhancing the guest experience. New partnerships are bringing guests the convenience of voice-activated technology, keyless entry…
NEW YORK—These days, guests are more demanding of hotels, expecting personalized, curated experiences. On the flip side, the cost-per-square-foot of…
NEW YORK—With revamps to programs, both in terms of structure and rewards offered, as well as marketing campaigns and strategies…
NEW YORK—A panel of industry experts shared their perspective on how the lodging industry decision-makers are driving more exploratory thinking…
Today’s hotels are adapting to cutting-edge payment technologies driven by the common use of smartphones and revamping their loyalty programs…
With 6.9% RevPAR growth in 2014, lodging professionals have expressed optimism toward increased RevPAR in 2015, according to a recent…
Today’s guests want individualized experiences—a trend expected to continue into the New Year. With renewed optimism among hoteliers toward increased…
Global chains are intensifying their brand offerings with new amenities, services and designs to attract and retain guests. Nearly half…
NEW YORK—Hotel Business held an Executive Roundtable titled “A View From The Top: A Woman’s Perspective,” in which a number…
Millennial travelers are forcing hotels to rethink every aspect of their operations, design and service. According to a recent SmartBrief…
Hotels are devising social media platforms to keep guests talking…and posting. More than 80% of lodging professionals said in a…
Hotels are evolving to meet the needs of today’s travelers by providing the latest guest services technology. In a recent…
Providing free Internet access has become the norm for many hotels. But some properties are taking their guests’ technological needs…
Reinventing the arrival experience with personalized amenities has become an emerging trend for hotels looking to retain and attract more…
As competition intensifies for business and leisure travelers, hotel brands are developing new custom experiences and amenities to help create…
NEW YORK—Hotel Business held an Executive Roundtable focused on the Millennial generation and 10 industry executives weighed in on a…