NEW YORK—Hotel Americano, located here, has adopted ALICE’s suite solution.
“In today’s marketplace, properties are challenged not only to meet heightened service levels demanded by guests, as made available through the latest mobile-enabled technology, but also to keep costs under control in the face of pressures from distribution and lodging alternatives that cut into a hotel’s bottom line,” said Alex Shashou, ALICE’s Cofounder and President. “At ALICE, we have created the first comprehensive platform that both enhances the guest experience and connects all points within the hotel to simplify hotel operations and make them more cost-effective. Hotel Americano is an exciting property that provides totally unique cultural and design experiences for its guests, and we are delighted to be rolling out our complete Suite of products.
ALICE SUITE is an end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another—fully incorporating all of the following individual ALICE solutions: ALICE STAFF, a request management software solution that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing ticket management, monitoring for completion time, and real-time mobile app for service staff on the move; ALICE CONCIERGE, a tool that connects the concierge and the guest instantly, providing guests with instant responses to requests; and ALICE GUEST, guest-facing mobile, web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property—including ordering services, real-time chat and upselling.