CHICAGO—Hyatt Hotels Corporation plans to offer free WiFi at all Hyatt hotels worldwide, providing connectivity regardless of booking method or loyalty program participation. Free WiFi will become available to Hyatt guests around the world in February 2015 in guestrooms and social spaces.
“Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation,” stated Kristine Rose, VP of brands for Hyatt. “Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it.”
Hyatt hotels across many brands have previously offered free WiFi at no charge to guests in several of its brands and to members of the Hyatt Gold Passport loyalty program.
“Our colleagues are committed to not just listening to what our guests say, but understanding their real needs. This practice has already brought us new ways to make a guest’s stay more personal and seamless, from expedited check-in methods to easier ways for guests to make requests,” Rose said.
Where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium WiFi service.