MCLEAN, VA—To address safe group travel practices, Hilton has launched a global cleanliness and customer service program specific to meetings and events. Hilton EventReady with CleanStay is the next phase of the company’s recently launched Hilton CleanStay program.
“At Hilton, we’ve always believed in the power of in-person connections and take pride in the exceptional experiences our teams create in partnership with event professionals,” said Chris Nassetta, president/CEO, Hilton. “In today’s new normal, we know that people planning and attending events of any size are focused on their health and safety. Hilton EventReady delivers innovative solutions for the entire event experience—from flexibility in planning and physical distancing protocols to transparency in cleanliness policies and inspiring catering options.”
The key tenets of the Hilton EventReady with CleanStay program include the following:
Cleanliness Protocols: The program expands on the elevated sanitation standards of the Hilton CleanStay program, addressing every touchpoint of the meeting experience. This includes room seals for guest and meeting rooms, sanitizing stations in public areas and meeting spaces and the EventReady Room Checklist.
Book-to-Billing Flexibility: Understanding the importance of flexibility, Hilton team members will work hand-in-hand with customers to align on shared objectives, providing:
- Flexible pricing, space options and contract terms
- Responsive offers to meet the needs of customers, like simplified agreements for small meetings
- Hilton EventReady Playbook, which delivers expert guidance and curated resources for solutions, such as Hybrid Meetings that combine on-site attendees with those in remote locations, Room Sets and Creative Networking
Safe and Socially Responsible Solutions: To responsibly host meetings and events, Hilton team members will partner with their clients to achieve the meeting’s objectives while addressing both health and environmental concerns. This includes presenting creative physical distancing meeting sets and meal service, developing F&B options and sharing environmental impact solutions measured by LightStay, Hilton’s corporate responsibility measurement platform.