DEERFIELD, IL APAC Customer Services, a provider of outsourced customer relationship management (CRM) solutions for Fortune 1000 and dot.com companies, announced it has been awarded a multi-year contract from Harrah s Entertainment.
APAC will provide Harrah s with customer care services as well as support the services offered to customers over Harrah s website. APAC will engage its multichannel customer contact capabilities and superior performing customer interaction centers to help meet Harrah s increasing volume of customer inquiries and reservation requests. (9/27/00)