NEW YORK—The Westin New York at Times Square has named two key players to its executive team with the appointments of Marcus Ong, director of sales, and Craig Bertz, director of catering and event management. The duo brings extensive hospitality experience to the 873-room luxury hotel in the heart of the city, with both New York and luxury-specific roles to their credit.
Most recently, Ong was a senior sales manager at the New York Marriott Marquis. Responsible for large groups spanning a number of territories and business segments, Ong’s strategic approach and long-term growth initiatives proved to be successful. For the past two consecutive years he not only reached, but exceed, the room revenue goals set; once by 126%, according to the company. Ong has held a number of positions in his 17 years with Marriott, including senior sales manager in charge of groups for The Ritz-Carlton New York, Battery Park.
Hailing from the Waldorf Astoria New York, Bertz brings an understanding of the luxury events market. Having held a number of positions at the hotel, most recently Bertz was the director of events, responsible for the entire department and more than $70 million in annual revenue. After a seven-year run, Bertz saw the team through the closing phase of the hotel before joining The Westin New York at Times Square. Bertz began his hospitality career 20 years ago in Florida with Walt Disney Co. and then moved to the Boca Raton Resort & Club as a convention services manager.