Join Hotel Business Associate Editor Abby Elyssa as she discusses important industry topics with Nan Cummings, COO, InterMountain Management; Chuck Huang, CEO/founder, Citcon; Michael Levie, COO, citizenM; Ben Mackness, VP, The Wall Street Journal; and Brian McGuinness, SVP, global guest experience, shared services, IHG Hotels & Resorts.
The conversation covered how properties can deliver on the guest experience while maintaining new health and safety protocols put in place by COVID-19. Listen as leaders discuss how hoteliers can add contactless features to serve guests now, and for a post-pandemic future.