NEW YORK—Tyme Global has introduced a social media monitoring service offering alongside its voice service technology and PBX operator solutions.
Guests can now get the answers to their questions by asking them on Twitter with a hashtag chosen by the hotel. Tyme Global’s operators will be alerted about these tweets and reply to them under an approved workflow.
Ryan Levin, CEO of Tyme Global, said in a statement, “Our New York-based staff go through extensive training to learn all they can about the hotel property so they are able to use their knowledge to respond to calls accordingly. We have now extended our offering so that questions asked on social media can also be answered. Our existing 24-hour service gives us the ability to respond to questions on Twitter on a 24-hour basis, providing real-time response capabilities for our clients.”