Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to…
Browsing: J.D. Power
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests…
CHICAGO—More than 4 in 5 travelers in North America plan to fly domestically in the next 6 months, according to…
TROY, MI—Even in the age of digitally enabled, contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest…
TROY, MI—The J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study found that meeting guest expectations for cleanliness…
NATIONAL REPORT—As travelers and travel suppliers struggle to make sense of what impact the coronavirus crisis is having on their…
COSTA MESA, CA—When it comes to customer satisfaction, many of the travel apps and websites created by legacy hotel, airline…
COSTA MESA, CA—If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to…
COSTA MESA, CA—Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North…
COSTA MESA, CA—Having a diverse portfolio of reward options with hotel loyalty rewards programs is a key driver of member satisfaction.…
CHICAGO—“Social media has emerged as a powerful force, serving as both a guest feedback tool as well as a customer…
COSTA MESA, CA—As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands, wide distribution…