MONTVALE, NJ—KPMG’s research from its report, “Tomorrow’s experience, today,” finds that the leading firms in each country have made progress…
Browsing: Customer Service
NEW YORK—Hotel operations platform ALICE released research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests…
NATIONAL REPORT—At a young age, Larry Stuart grew to love the hospitality industry. He was shaped by experiences on the…
MARKHAM, ONTARIO—Book4Time is a global provider of cloud-based all-in-one management solutions for hotel, spa and wellness businesses in more than…
SAN FRANCISCO—Marriott International Inc. and Salesforce have rolled out the hotel brand’s new customer recognition platform. The platform enables Marriott…
PROVO, UT—Are you serving hotel guests in the way they want to be served? High customer satisfaction is a telltale…