Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to…
Browsing: Andrea Stokes
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests…
TROY, MI—Even in the age of digitally enabled, contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest…
TROY, MI—The J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study found that meeting guest expectations for cleanliness…
NATIONAL REPORT—As travelers and travel suppliers struggle to make sense of what impact the coronavirus crisis is having on their…