Well, the man with the flying reindeer is making his list and checking it twice, so we decided to send him our very own wish list for the hospitality industry. We put the list together by polling our clients, associates and industry colleagues. Below is an excerpt of what we have inscribed on our North Pole scroll. If you would like to add to our list, please e-mail us suggestions at [email protected] and we will print the results in our next column. Tree Trimmings Less .com envy Less confusion with hotel brands Less taxation Less turnover Less hours Less layers of management Less consolidation Less padding of hotel bills Less ?warm bodies? Less time at check-in Less smoking Less stressful air travel Less enemies on Wall Street Less office-bound general managers Less no-shows Less mini bar charges Less restrictions on frequent traveler points Less losses and damages of luggage Less dusty guestrooms Less airline and cruise catastrophies Less formal business attire Less tele-marketers Less red tape Stocking Stuffers More flextime More remote offices More balanced work schedules More career opportunities in hospitality industry More personable managers and bosses More training for young managers More computer access for employees and guests More free phone access More minority leaders More pay for performance More consideration on Capitol Hill More customer service More independent hotels More use of the Internet More respect for the gaming industry More respect for family life More free movies More qualified employees More revenue management More web TVs in guestrooms More ?full-service? business centers More satisfaction guaranteed More creative hotel food More complimentary robes and slippers More work-out facilities More ?pet friendly? hotels More day care services More stock options for line employees More complimentary bottled water in guestrooms More massage therapists More cordless phones in guestrooms
