SAN FRANCISCO—CheckMate has launched CheckMate Conversations, which enables seamless communication between guests and hotels through any mobile channel—SMS, email or mobile apps. For hotels, a single dashboard streamlines communication and provides context on each guest so staff can efficiently manage multiple conversations.
Drew Patterson, co-founder and CEO of CheckMate, said, “Over 80% of travelers using CheckMate’s service select SMS as their primary means of communication and hotels can respond in kind. In addition to fulfilling customer requests, CheckMate Conversations provides two-way communication so hotels can proactively interact with guests throughout the journey.”
CheckMate Conversations operate at every stage of the guest journey. Guests can begin a conversation before they leave home as part of the mobile check-in process or at the front desk upon arrival. Hotels respond to guest communication through the CheckMate Conversations Dashboard, which can be accessed both on desktop and mobile devices. The portal aggregates communication from every channel so staff have a single interface to manage activity from every guest.
According to the company, CheckMate Conversations offers the following benefits: increased guest engagement; greater loyalty; the ability to reach guests through partnerships with hotel distributors; additional staff time through streamlined guest interaction; comprehensive guest profiles; and greater insight into guest interaction.