Prior to the 2014 Hotel Business Executive Series Management Roundtable: “Managing Expectations: Forging a Better Relationship with Today’s Guest,” hotel management executives were asked about the key elements that create a successful relationship between owner and management companies that benefits the guest. Roundtable panelists offered a wide variety of perspectives, including developing transparency, trust and honesty with owners; delivering consistency that resonates with today’s guests; and setting goals with ownership to make continued property improvements.
