NEW YORK- During a panel at IH/M&RS today, Dr. Marc Clark of M Douglas Clark Associates said to recruit quality employees, consider writing a small message on the back of your business cards saying, “I have observed you offering exceptional service and think you would be a good fit with my company. Please give me a call so we can meet to discuss opportunities.”
To retain quality employees, Clark suggests that each manager purchase a box of thank you cards and write one out to an employee thanking him for a job well done. The key here, according to Clark, is to mail the card to the employees home rather than handing it to him or her on the job. In this way, according to Clark, the employee will share the thank you with his or her family, causing it to have deeper meaning. (11/11/00) – Kelly Wayne
