NEW YORK—Technogym unveiled a new online customer portal that will change how club owners and operators work with Technogym.
Technogym E-Services introduces a high level of transparency and communication between Technogym and its customers so that facilities know the exact status of all service requests in real time to accurately track progress on ongoing projects and installations, according to the company. The portal is also designed to help reduce overall operating costs through improved care via 24/7 online customer assistance, and the ability to access all information on current service requests centrally, quickly and securely.
The Technogym E-Services platform allows customers to analyze historical data—review annotated lists of requested services and past purchases; know the present—real time tracking and response time, updates on open service requests (for spare parts or service orders) so customers can manage operations more effectively; forecast the future—equipment management list that tracks the age of current Technogym equipment in the venue and whether the warranties are still valid; and monitor performance—ability for customer to monitor and provide feedback on Technogym service.
As part of this rollout, Technogym has also reconfigured its service offerings to provide a new promotional warranty program providing fixed service costs for the entire coverage period, with a focus on preventative maintenance to extend the equipment product life. In addition, a team of Technogym employed and trained technicians are on hand 24/7 and the spare parts inventory is localized for equipment maintenance in the U.S.
Technogym E-Services is included in all Global, Global Plus, and ARTIS service contracts at no additional charge.