As the occupancy rates around the country have dropped due to the pandemic, hotel owners and operators are taking a…
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The COVID-19 pandemic has hit the lodging industry in Vermont hard. The Vermont Lodging Association (VLA) was recently launched to…
In today’s environment, hoteliers and brands stress cleanliness everywhere inside and outside their property. Most brand- or company-wide protocols include…
BALTIMORE—Shuffle through a pile of press releases and the term “emerging brand” will make an appearance more than once. While…
AUSTIN, TX—The capital of Texas is proud of its eccentricity and even has a slogan: “Keep Austin Weird.” As one…
BROOMFIELD, CO—Soundwall co-founders David Hose and Sven Coppom know sound and forward-thinking technology. As the former CEO of Rhapsody, which…
AUSTIN, TX—The capital of Texas is proud of its eccentricity and even has a slogan: “Keep Austin Weird.” As one…
LOS ANGELES—Frictionless is the goal for most hotels. Whether a guest is checking in, adjusting room controls, ordering room service,…
MCLEAN, VA—It seems extreme and even unthinkable: Global sources of seafood could disappear. Valuable fish stocks and other marine life…
ATLANTA—Cookies, milk and books, oh my! Holiday Inn has launched its first-ever Summer of Smiles program, a collection of family…
LAS VEGAS—After a day and night of partying on the Las Vegas Strip, a pampering session at the spa never…
LOS ANGELES—For Steve Weiss, co-founder and CEO of MuteSix, social media marketing fell into his lap. As an affable teen,…
NEW YORK—Tourico Holidays has reported an 8% overall increase in U.S. hotel bookings in 2016, compared to the prior year, and…
PROVO, UT—Are you serving hotel guests in the way they want to be served? High customer satisfaction is a telltale…
BOSTON—You’ve likely heard of videos going “viral,” capturing the attention of wide audiences who in turn share content via social…
SAN FRANCISCO—Are guests ready to recharge? Manny Bamfo is betting on it. His app, Recharge, lets consumers rent hotel rooms…
SEATTLE—Hotel bathrobes are a common amenity these days. Seattle’s Hotel Theodore is stocking its suites with a practical amenity that’s…
BLUCHE, SWITZERLAND—Hotels are having a moment. Driven by design, globe-trotting millennials, Instagram-worthy F&B moments, keyless entry and a keen sense…
PALO ALTO, CA—It’s a basic tenet of hospitality: Know your customer. Taking notice of and then meeting a guest’s wants…
NEEDHAM, MA—TripAdvisor has introduced a new mobile management center experience for hoteliers—on iOS and Android—making it simpler to access and…
DEL MAR, CA—More Americans are opting for a “staycation”—a vacation in their own backyards or city—instead of an actual vacation,…
SIMSBURY, CT—There’s nothing like a hug from a friend, and it’s a moment sure to surprise and delight guests. Hoteliers…
ORLANDO, FL—As a pastry chef, Joshua Cain is continuously inspired by the creativity, flavor profiles, textures and techniques of working…
AVE MARIA, FL—With guests wanting personalized and local experiences, hotels have a huge opportunity to enhance the guest experience by…
WHEELING, WV—While many of us wouldn’t think of Wheeling as a destination like other major cities, the West Virginia outpost…