NEEDHAM, MA—Customers are more likely to book after seeing owners respond to online reviews, according to new research released from…
Browsing: Booking
ROCKVILLE, MD—Kalibri Labs’ U.S. Hotel Industry Performance Overview (HIPO) reveals that the digital channels—Brand.com and OTA—as a percentage of the…
ROCKVILLE, MD—July marked the first time in history Brand.com exceeded the share of hotel room nights booked through every other…
ROCKVILLE, MD—A new, updated Kalibri Labs Special Report, “Book Direct Campaigns 2.0: The Costs and Benefits of Loyalty 2018,” released today,…
NAPLES, FL—More than one third of British, American, Chinese, French and German travelers surveyed globally (36%) are unhappy about not…
INTERNATIONAL REPORT—More than 90% of luxury travelers don’t want to book online but prefer to have a bespoke highly personalized…
ROCKVILLE, MD—Choice Hotels International Inc. has launched new ads reminding travelers there’s an easy way to plan and book hotel…
REDWOOD SHORES, CA—Most operators are dissatisfied with their central reservations systems (CRS), but don’t know how to fix the problem,…
ROCKVILLE, MD—Choice Hotels International Inc. is transitioning to choiceEDGE, the first new global reservation system (GRS) from a hotel company…
BELLEVUE, WA—Expedia.com has released the results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults…
ROCKVILLE, MD—Kalibri Labs has revealed the results of a new study regarding hotel brands’ book-direct campaigns: according to the research,…
NEW YORK—North American hoteliers are ending the year strong with healthy gains across all travel segments during the fourth quarter…
BELLEVUE, WA—A recent study, conducted on behalf of Egencia by Northstar, a globally integrated strategic insights consulting firm, found that…
LONDON—It’s a delicate dance, staying in rate parity with OTAs while maximizing revenue, and Best Western Hotels & Resorts has…
MCLEAN, VA—Hilton and TripAdvisor inked a partnership to make Hilton’s portfolio of 13 global brands accessible in the TripAdvisor instant…