WASHINGTON— Former Ritz-Carlton Hotel Company LLC President/COO Horst H. Schulze will be speaking at the American Hotel & Lodging Association (AH&LA) Stars of the Industry Awards Luncheon during the associations Annual Conference & Leadership Forum/The Lodging Expo, being held April 3-4, 2002, at the Loews Philadelphia Hotel and Pennsylvania Convention Center. Sponsored by VISA USA, Inc., the ceremony honors AH&LA member properties with outstanding lodging employees and creative public relations programs. Attendees will be able to hear Schulzes thoughts on leadership, vision, customer service and loyalty, and corporate culture in the lodging industry. A long-time industry veteran, Schulze will share his knowledge and experience with hoteliers on how to transform their companies into innovative, customer-focused, and change-ready cultures.
