SOUTH PLAINFIELD, NJ—Ramesys Hospitality, a provider of hospitality technology solutions, announced that it has joined in a partnership with HOLDCOM, a specialist in message-on-hold services. Ramesys said it will market HOLDCOMS services to the hospitality industry in order to expand the telecommunications solutions it currently offers. HOLDCOM provides digital systems and custom audio programs that use the music-on-hold feature to speak to callers “one on one” while they are on hold. Combining professionally narrated messages with background music, these programs are designed to promote and cross-sell products and services, answer common questions, provide customer service information, reinforce marketing strategies and reduce call abandonment. According to Rick Kennedy, Ramesys Hospitality CEO, message-on-hold programs for hotel communication systems are being mandated as a brand requirement at an increasing number of hotel chains. “We are pleased to be responding to this need with a solution from a company that has a reputation like HOLDCOMs,” Kennedy said.
