MINNEAPOLIS— Radisson Hotels & Resorts’ employee training and education department has partnered with two professional organizations that specialize in hospitality training— Signature Legendary Sales & Service Training, and the Educational Institute (EI) of the American Hotel & Lodging Association. Radisson will work with each entity to streamline and more accurately measure the effectiveness of the companys training initiatives, and to add a new web-based element to Radissons employee development efforts. These training enhancements will begin in January 2002. Signature will expand its relationship with Radisson by conducting all training courses, which include: the Yes I Can! trainer certification for hotel-level managers and supervisors responsible for implementing Radissons guest service program; Building Sales Skills, a course designed for hotel and regional sales personnel; Generating Profitable Sales, a workshop for graduates of the basic sales skills course that focuses on increasing overall profitability; and Revenue Management, a course for general managers, directors of sales, and others responsible for accurately forecasting demand in order to maximize room revenue. To complement Signatures on-site training, Radisson will begin work with EI to offer hundreds of Internet-based hospitality training and career development opportunities through the CourseLine System. CourseLine is an interactive, low-cost way of providing formal education about the hospitality business and is available 24-hours a day, seven days a week.
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