COLUMBIA, MD— MICROS Systems, a leading provider of information technology solutions for the hospitality industry, announced that Four Seasons Hotels and Resorts has completed the global deployment of MICROSs Central Reservation System and Customer Information System, and has begun global deployment of MICROSs OPERA Property Management System (PMS). The central reservation system and customer information system were deployed in December 2001 and provide Four Seasons with central reservation system capabilities, access to the GDS, an integrated customer information database, and a bi-directional interface between central and property operations. This new solution offers Four Seasons a guest centric sales process and the ability to completely synchronize reservations (both individual and group) between property and central operations, said the company. Additional tools allow Four Seasons to synchronize guest, company, travel agent and group profile information across the enterprise to enable new customer relationship management initiatives. The property interface is based on the latest XML technologies and communicates with both Four Seasons existing Fidelio version 6.00 sites and its latest Opera Property Management System installations. In related news, the OPERA Property Management System was selected as the property technology solution for all new Four Seasons properties. Four Seasons began installing OPERA PMS in February 2001 at its new hotel located in Prague, Czech Republic. Global deployment of OPERA PMS has continued with the opening of Four Seasons Hotel Shanghai in February 2002 and Four Seasons Resort Sharm El Sheikh, in April 2002.
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