NEW YORK— Concierges at Mandarin Oriental, New York have implemented GoConcierge, a web-based task-tracking and database solution. The system, produced by GoConcierge.net, Los Angeles, enables the concierge staff to provide a five-star level of service to the hotel’s clientele, according to Kenneth Abisror, chef concierge at the 251- room property. “GoConcierge has allowed us to become more professional, efficient and detailed on a daily basis,” Abisror said. The hotel’s six concierges use GoConcierge’s Guest Task Calendar to log, track and view tasks, guest requests and guest preferences. The color-coded task list enables the staff to view open, pending and closed tasks, as well as internal staff notes. “GoConcierge allows us to alter entries more than we could in a paper environment,” Abisror said. “We can constantly update information such as restaurant reservations or package deliveries. It also allows us to perfect staff communication. We can leave notes for each other within the system.” Personalized confirmation letters, itineraries, directions and maps also can be generated with GoConcierge. Each includes Mandarin Oriental, New York’s logo and customized text. In addition to Mandarin Oriental, New York, the GoConcierge system has been implemented at Mandarin Oriental, Miami. Mandarin Oriental, Washington D.C. will open with GoConcierge in place on March 25.
