Loews Orlando Hotels Install New Foodservice Solution

ORLANDO, FL— Three Loews hotels— Portofino Bay Hotel, Hard Rock Hotel and the new 1,000-room Royal Pacific Resort— located here at the Universal resort have installed back-office foodservice solution EatecNet. By utilizing the Eatec Corp. system, the hotels are able to standardize their purchasing processes and streamline foodservice operations. Requisitions from the outlets and departments are filled by each propertys storeroom and main kitchen. If the inventory is not on hand, the requisitions are retrieved by the central purchasing department, consolidated on one purchase order and sent to the appropriate suppliers. This centralized approach enables the hotels to leverage their purchasing power across the three properties. By the end of June, a supplier bid interface will be implemented so that when a supplier e-mails new pricing and item data to the purchasing department, the system will be updated with this data enabling product and price comparisons among various suppliers. Eatecs solution also enables the hotels to track their inventory with respect to what they receive, transfer, and spoil. In addition, they are able to segregate data within the system so that each property views only the ingredients, recipes and results specific to its operations, although data for all three properties resides in one system. The solution “has given us a more effective way to control our purchasing and manage our inventory,” said T. Michael Cullen, director of operations analyses for Loews Hotels at Universal Orlando. He noted the technology allows the hotels to manage their entire food and beverage operation, including all inventory and supplier data, from one centralized database, minimizing possible networking problems. “And Eatecs software solution is an easily scalable technology that will allow us to add new users and outlets to the central system.”