CHICAGO ? Hyatt Hotels has introduced a Meeting Concierge Program, one of five new Customer Care Initiatives. The goal is to improve meeting planning services and increase customer satisfaction, which was developed based on feedback from a recent survey. Similar to a hotel concierge, the meeting concierge is a problem-solving expert who is specifically trained to anticipate unexpected situations that occur at meetings. The meeting concierge welcomes site visits and takes parts in meeting room inspections, guest relations and service recovery. The interaction between concierge and planner begins at the moment the attendee arrives. Hyatt?s Customer Care Initiative will also include: ? Planner Survey? a telephone survey, no longer than five minutes, that is conducted by J.D. Power and Associates to gather feedback exclusively from meeting and convention planners. The results are intended to show how effectively Hyatt is serving its meeting customers and results will be used to help prioritize areas of improvement. ? Staff Recognition? programs designed to reward Hyatt staff members for exceptional service for a meeting attendee or planner. This will be customer driven, with attendees able to identify employees that made a difference during their meeting. ? Best Practice? will establish a system of passing along successful customer service practices to other Hyatt hotels. Hotels will receive new Best Practices on a regular basis. ? Group Billing/Credit? will seek to further streamline and simplify the billing process, as well as establish a user friendly credit approval process. To book a meeting, planners should call Hyatt?s Central Res office at 800-543-1818 or the Hyatt hotel or resort where the meeting will take place
