NEW YORK—Hotel Des Trois Couronnes, Vevey Switzerland, has adopted ALICE Suite, a SaaS solution that connects the guest to the hotel, and connects all service departments within a hotel.
The property is the first European Leading Hotel of the World to utilize ALICE Suite, which it discovered at a seminar on technology innovation and the hotel industry at Leading’s headquarters in Manhattan earlier this summer.
Jay Gauer, GM at Hotel Des Trois Couronnes, said, “We appreciated the opportunity to learn more about the latest innovations at the Leading seminar in New York earlier this summer, and look forward to a long and productive relationship with ALICE as we deliver the best guest service possible using the most innovative solutions available.”
ALICE Suite is an end-to-end system that allows hotels to run on one platform. Individual solutions incorporated include ALICE Staff, request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing ticket management and monitoring; ALICE Concierge, a tool to keep the concierge team organized and to connect the concierge and the guest; and ALICE Guest, which includes mobile, web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property.