BEVERLY HILLS, CA— Hilton Hotels Corp. announced that the company was ranked number one in the hotel industry for customer satisfaction, according to the latest statistics from the American Customer Satisfaction Index (ACSI). It is the third first-place ranking in five years for Hilton who offers a portfolio of over 2,100 hotels through its various lodging brands. With a score of 77 points out of a possible 100, Hilton regained the leadership position among the six hotel companies mentioned in the survey. In addition to posting the highest score, Hilton also achieved the largest percentage increase (+4.10%) from 2003 to 2004. The American Customer Satisfaction Index is produced through a partnership of the University of Michigan Business School, ASQ, and CFI Group, which measures customer satisfaction in the competitive hotel industry on a regular basis. The ACSI is updated on a rolling basis. New scores for the hotel industry replace those collected one year ago and are added to scores of five other sectors of the economy measured during the intervening year.
