NEW YORK— Coyle Hospitality Group, which does quality-assurance consulting and mystery shopping, has launched a spa division under the direction of James Coyle, president, and Stephanie Perrone, vp/spa services. Toward this, Coyle has developed SpasQore, a customizable metrics system specific to the spa industry. SpasQore is delivered to clients online via CHG’s proprietary SQL database that enables client-driven setup and output; on-the-spot trending analysis; customized roll-up reporting; multiple brand platforms; dynamic archiving (reports, pictures and recordings). Management will be able to access any part of the report, at any time, via a web browser.
