ATLANTA—Ariane Systems, which provides self-service check-in/out technology for the hospitality industry, has partnered with Checkmate, a provider of two-way communication platforms for hotels and resorts.
The new technology integration provides hoteliers with a comprehensive solution that caters to the growing demand for self-service options, while preserving the ability to offer personal interaction between guests and staff whenever needed, according to the company.
“Ariane’s integration with Checkmate is a prime example of how leading industry providers can collaborate to bring even better products to the market, making it easier for hoteliers to use technology to improve guest services,” said Laurent Cardot, founder and CEO of Ariane Systems. “It is a pleasure to add support for Checkmate with our award winning self check-in platform, and as a result, provide our clients with the ability to enhance guest satisfaction and further streamline operations.”
With the inclusion of Checkmate’s messaging functionality, Ariane Systems’ customers can now provide guests with the ability to connect with hotel staff either before, during or after their stay. Guests can initiate a dialogue with staff using SMS, email or Facebook Messenger. The platform maintains all messages from a particular guest in one single thread, regardless of which communications medium was used, ensuring that all conversational history is easily traceable for reference. Using a web and mobile Checkmate interface, staff can respond to guest requests or assign internal tasks to ensure the quick resolution of virtually any issue.