CHANHASSEN, MN—AmericInn Hotel and Suites has been awarded the highest honor for customer service in the Clarabridge annual Customer Experience Champion (CXC) awards. AmericInn received the Clarabridge Oppie Award, which places the company best-in-class at using guest satisfaction results to improve guest experiences.
“We are pleased to receive recognition for our ongoing commitment to improving customer service across our hotels,” said Paul Kirwin, president and CEO of AmericInn. “Nothing is more important than treating our guests well, and this award reflects how well we’re doing at listening to our customers and then improving our business operations to enhance our guests’ experience.”
Recipients of CXC awards span a variety of industries; all of them demonstrating innovation, leadership and measurable results with their Customer Experience Management (CEM) programs, according to Clarabridge. This year’s judging panel consisted of three industry experts: Bruce Temkin, CX Transformist and managing partner of the Temkin Group; Colin Shaw, founder and CEO of Beyond Philosophy; and Susan Ganeshan, CMO of Clarabridge.
Clarabridge distributed the awards at its recent C3 conference in Miami. More than 300 CEM professionals from across the globe and throughout an array of industries attended, with speakers from leading companies including Lane Bryant, Clorox, GE, Verizon, Carnival Cruise Lines, Country Financial, Aetna and Rackspace.